{"id":18545,"date":"2024-01-17T17:01:44","date_gmt":"2024-01-17T16:01:44","guid":{"rendered":"https:\/\/www.upm.cz\/?page_id=18545"},"modified":"2024-01-17T17:50:36","modified_gmt":"2024-01-17T16:50:36","slug":"submitting-claim","status":"publish","type":"page","link":"https:\/\/www.upm.cz\/an\/eshop\/submitting-claim\/","title":{"rendered":"Submitting a&nbsp;claim"},"content":{"rendered":"<p class=\"podminky-bod\"><strong>By e-mail<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>send a&nbsp;claim request to eshop@upm.cz<\/li>\n\n\n\n<li>the email must contain\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>the goods to which the complaint relates<\/li>\n\n\n\n<li>a&nbsp;description of the defects found and their manifestations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"podminky-bod\"><strong>By phone<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>call +420&nbsp;778&nbsp;543&nbsp;934<\/li>\n\n\n\n<li>please have your order number ready<\/li>\n<\/ul>\n\n\n\n<p class=\"podminky-bod\"><strong>By post<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>send a&nbsp;letter which must contain\n<ul class=\"wp-block-list\">\n<li>order number<\/li>\n\n\n\n<li>the goods to which the complaint relates<\/li>\n\n\n\n<li>a&nbsp;description of the defects found and their manifestations<\/li>\n\n\n\n<li>send the letter to the following address<\/li>\n\n\n\n<li>Museum of Decorative Arts in Prague<\/li>\n\n\n\n<li>2, 17.&nbsp;listopadu Street<\/li>\n\n\n\n<li>110&nbsp;00 Prague<\/li>\n\n\n\n<li>mark the letter with the word &#8222;ESHOP COMPLAINT<\/li>\n\n\n\n<li>The Seller will decide on the complaint within 5 working days of its receipt and will notify the Buyer by e-mail.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>The complaint will be settled without undue delay, no later than 30 days from the date of the complaint.<\/p>","protected":false},"excerpt":{"rendered":"<p>By e-mail By phone By post The complaint will be settled without undue delay, no later than 30 days from the date of the complaint.<\/p>","protected":false},"author":2,"featured_media":0,"parent":6318,"menu_order":226,"comment_status":"closed","ping_status":"closed","template":"templates\/template-prispevek-anglicky.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18545","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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